Customer service
size guide
Our jewellery has some standard sizes listed on each product page. If you want to have any customized size, you can contact our customer service or add a comment in the checkout regarding the requested length in /MM/ or ring size numbers, we will help to arrange the order-to-made.
Necklace chain size guide
Our necklace chain usually has 45 cm, 50cm, 55cm and 60cm. It states on each product's page. If you want to have any other length, the necklace chain could be ordered as made to measure, by typing in the requested length in /MM/ in check out.
Collar and Choker: 32cm / 42cm
Short or Princess Necklace: 45cm / 50cm
Medium or Matinee Necklace: 55cm / 60cm
Long necklace: 60cm / 75cm
Ring size guide
Here is a document to help you get the right ring size information. Please notice, you should read this document in A4 size paper, no bigger or smaller, in order to have it as a right reference. If you have any questions, please contact our customer service.
Ring size chart
| Diameter / mm | Circumference / mm | Size |
| 15.9 mm | 50 mm | 50 |
| 16.2 mm | 51 mm | 51 |
| 16.5 mm | 52 mm | 52 |
| 16.9 mm | 53 mm | 53 |
| 17.3 mm | 54 mm | 54 |
| 17.5 mm | 55 mm | 55 |
| 17.8 mm | 56 mm | 56 |
| 18.2 mm | 57 mm | 57 |
| 18.6 mm | 58 mm | 58 |
| 18.8 mm | 59 mm | 59 |
| 19.1 mm | 60 mm | 60 |
| 19.4 mm | 61 mm | 61 |
| 19.8 mm | 62 mm | 62 |
| 20.2 mm | 63 mm | 63 |
| 20.6 mm | 64 mm | 64 |
| 20.8 mm | 65 mm | 65 |
Method 1 Measure your own finger
Step 1: Measure your finger by wrapping a strip of paper or wide tread around it, leaving enough space to slide the ring over your knuckle.
Step 2: Mark the place where the paper strip meets and measure the length by using a ruler.
This is the circumference of your finger, which corresponds to European ring sizing. E.g. if it measures 5,4 cm you should choose a size 54. If you fall in between sizes, we recommend that you chose the larger size.
As a rule of thumb, you can always remember that you will probably need a slightly bigger size is if the ring is wide versus slim. If the ring is sleek and slim we recommend that you opt for a lightly smaller size eg. 0,5 size difference.
This method can be used to find the ring size of any of your fingers.
Please note that the ring size can vary depending on the ring design and fit on your finger.
Method 2 Measure your own ring
Measure one of your own rings using a ruler. Lay the ring on a flat surface and place a ruler on top of the ring. Measure the ring (inside diameter) on the widest part of the ring. When it comes to selecting the perfect ring size, precision is key, as even a few millimeters can make a difference.
shipping
We ship internationally. Free shipping is available.
We provide free shipping for the purchase more than a certain value, see details as below.
Within EU
We offer free shipping when your order is valued over 1000 SEK (Sweden) or €100 ( other countries in EU).
Outside EU
We offer free shipping when your order is valued over 2000 SEK or an equal value in your currency. The product price does not include tax and the amount of duties will vary by different terms and tax policies for each country. Once your order is ready to deliver in your country, the local courier will contact you and inform you of the tax and duty. In that case, the customer will be responsible for any duties imposed by local customs.
Shipping Period
When your item is ready, we will send the order by Postnord, UPS or DHL. The tracking number will be sent you by email within 24 hours. Then, you can follow up your shipping status on the courier website on the same day or from the next day.
Please find out estimated shipping period for each region below :
• Shipping to Europe: 3~5 business days
• Shipping to Oceania : 5~10 business days
• Shipping to Asia : 5~10 business days
• Shipping to North America : 5~10 business days
*Shipping duration may vary depending on circumstances of carrier and public holidays.
Shipping Address Amendments
• Change shipping address is unavailable once your order is received. Please cancel your order first and place a new order.
• Please be mindful that cancellation is not possible once the shipping process has begun. From the stage of ‘Ready to Delivery’, order should be processed by return process after product receiving.
Order Tracking
To check the status of your order, please visit [ACCOUNT], sign in to your account and click [ORDERS] tab.
Shipping Status
Once you complete making a payment, the order number and shipping confirmation will be informed by email within 24 hours based on business days, then you may begin tracking on the same day or the day after.
exchange & return
Exchange
The easiest way of exchanging is to return the old one and place a new order.
Return & Refund
We accept returns in most cases within 14 days after you receive your order. For the order-to-made orders, we don't accept returns.
When you want to make a return, the product(s) and package must keep the original condition while returning. Please always contact us for return labels, before sending anything back.
1. submit a return request at our page and we will send you the return label
2. Please pack the item securely with all its belongings and enclose a memo of your order number.
3. When the product arrives at our warehouse, you will get a refund into your original payment method after inspection process is completed. Sent back item will be refunded after deducting a return cost for delivery and handling. The rate is as below.
Denmark - 49 DKKSweden - 49 SEK
EU - 10 EUR
UK - 15 GBP
USA and Canada - 20 USD
RoW - 50 USD or an equal amount in your paid currency
※ Return and exchange are not possible for the following reasons:
- When product is damaged or missing, or any accessories ( for example the jewelry box) are damaged or missing
- When the internal seal or sticker is removed
- When you have used the product
contact
Please email us at customercare@atendstudios.com or use the contact form
terms and conditions
VAT & Taxes
VAT are always included in the price for EU countries.
*For the countries and regions out EU, product price does not include tax and the amount of duties will vary by different terms and tax policy for each country.
Once your order is ready to deliver in your country, local courier will contact and inform you of the tax and duty.
In that case, customer will be responsible for any duties imposed by local customs.
Refused to Pay Tax
If you refuse to pay tax or it is not paid within certain period, your parcel will be automatically sent back to Gentle Monster. You will get a refund after deducting $30 or an equal amount for delivery when the product arrives at our warehouse.
Payment
We accept payment by most major credit cards including Visa, MasterCard, Eurocard, Maestro, American Express. We follow Swedish law and on completing a purchase your credit card will be authorized for the full amount of the order. To make your purchase as safe as possible, your credit card information is sent via a secure connection and your card details cannot be read by outsiders. In the case of a return the purchase amount will be transferred back to your credit card. You must always enter your credit card details for each visit with us as we do not save this type of information.
Order Confirmation
When we receive your order we will send you an order confirmation via email. The confirmation is sent within 24 hours based on business day, if you have not received it within that period send an email to customercare@atendstudios.com.
Sizes
We have included measurements of most of our products under “Size Guide” to help you find the right size. If you wish to change size please contact us at customercare@atendstudios.com. We do not accept any returns or exchanges for order that’s made to order or customized.
Exchanges, Returns & Faults
We comply with Swedish consumer legislation which means that you have the right to return your order within 14 days from the date you received the product. We will reimburse the total purchase amount. The goods must be returned in perfect condition, unused and undamaged. All labels must remain attached to the product. We do not accept any returns or exchanges for order that’s made to order or customized. If you have any concerns, please contact us at customercare@atendstudios.com.
Products are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 6 months of purchase. This does not include damage from normal use over time. If you believe you have received faulty goods you must contact us with documentation before sending the product so that we can approve the complaint. If the complaint is approved, we are to send you a similar non-faulty product once we have received the faulty product and the cost of return shipping will be reimbursed to you on presentation of proof of postage. If the faulty product returned is not in stock, you will be reimbursed the full purchase amount. Items lost or damaged in return transit will not be compensated for. Note that for customers outside the EU, VAT and other import expenses are not covered.
Disclaimer
We cannot guarantee that this website will be free from typos, errors in specifications, prices, measurements, images or other erroneous content.
We cannot guarantee that all products that appear on the site are in stock. You will be notified by email as soon as we received your order.
We cannot guarantee that an image accurately reflects a product’s actual colors. Depending on your computer or monitor settings, colors may vary.
We reserve the right to deny any purchases at our own discretion.
Force Majeure
Atend Studios shall not be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity, telephone or internet services.
In asserting Force Majeure as an excuse, Atend Studios shall have the burden of proving that reasonable steps were taken (under the circumstances) to minimize delay or damages caused by foreseeable events, that all non-excused obligations were substantially fulfilled, and that the other Party was timely notified of the likelihood or actual occurrence which would justify such an assertion, so that other prudent precautions could be contemplated.
Copyright
Copyright of all images, trademarks, logos, design and text contained within this site is owned by Atend Studios (with the exception of material under copyright owned by Shopify). For inquiries regarding use of images or any other part of this material please send an email to customercare@atendstudios.com. If you are from press, please contact us at hello@atendstudios.com.
Our Terms and Conditions are in compliance with Swedish law and any disputes fall under Swedish jurisdiction. To order from our online shop, you must be 18 years or older or have parental or guardian permission.
Company Information
Atend Studios AB, Stockholm, Sweden
privacy policy
Atend Studios recognizes the importance of protecting the privacy of your personal data. We have instituted strict policies and security measures to protect the information you provide us.
Who is responsible of processing your data?
The Swedish company, Atend Studios AB, is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law. If you have any questions, please contact us at customercare@acnestudios.com
Where do we store your data?
The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws. For transfers outside the EEA, Atend Studios will use Standard Contractual Clauses and Privacy Shield as safeguards for countries without adequacy decision from the European Commission.
Who access your data?
Your data may be shared within Atend Studios. Data that is forwarded to third parties, is only used to provide you with our services.
What is the legal ground for processing?
For every specific processing of personal data we collect from you we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.
What are your rights?
Right to access: You have the right to request information about the personal data we hold on you at any time. You can contact us hat will provide you with your personal data via e-mail.
Right to portability: Whenever Atend Studios process your personal data by automated means based on your consent or based on an agreement you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.
Right to rectification: You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed.
Right to erasure: You have the right to erase any personal data processed by Atend Studios at any time except for the following situations
- You have an ongoing matter with Customer Service
- You have an open order which has not yet been shipped or partially shipped
- You have an unsettled debt with Atend Studios, regardless of the payment method
- If you are suspected or have misused our services - if you have made any purchase, we will keep your personal data in connection to your transaction for bookkeeping rules
Your right to object to processing based on legitimate interest: You have the right to object to processing of your personal data that is based on Atend Studios legitimate interest. Atend Studios will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.
Your right to object to direct marketing: You have the right to object to direct marketing.
You can opt out from direct marketing by the following the instruction in each marketing e-mail.
About cookies
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press
Please use the contact form