Customer Service

Atend Studios recognizes the importance of protecting the privacy of your personal data. We have instituted strict policies and security measures to protect the information you provide us.

Who is responsible of processing your data?

The Swedish company, Atend Studios AB, is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law. If you have any questions, please contact us at customercare@acnestudios.com

Where do we store your data?

The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws. For transfers outside the EEA, Atend Studios will use Standard Contractual Clauses and Privacy Shield as safeguards for countries without adequacy decision from the European Commission.

 Who access your data?

Your data may be shared within Atend Studios. Data that is forwarded to third parties, is only used to provide you with our services.

What is the legal ground for processing?

For every specific processing of personal data we collect from you we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to. 

What are your rights?

Right to access: You have the right to request information about the personal data we hold on you at any time. You can contact us hat will provide you with your personal data via e-mail.

Right to portability: Whenever Atend Studios process your personal data by automated means based on your consent or based on an agreement you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification: You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed.

Right to erasure: You have the right to erase any personal data processed by Atend Studios at any time except for the following situations

• You have an ongoing matter with Customer Service
• You have an open order which has not yet been shipped or partially shipped
• You have an unsettled debt with Atend Studios, regardless of the payment method
• If you are suspected or have misused our services
- if you have made any purchase, we will keep your personal data in connection to your transaction for bookkeeping rules

Your right to object to processing based on legitimate interest: You have the right to object to processing of your personal data that is based on Atend Studios legitimate interest. Atend Studios will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.

Your right to object to direct marketing: You have the right to object to direct marketing.

You can opt out from direct marketing by the following the instruction in each marketing e-mail.

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