Repair service

Order a repair service online.

To start a repair service, you need to book free reparation evaluation and get a feedback from us about what the best we can do for the piece(s) you would repair. Usually we will provide at least one solution and let you a potential result, maybe some risk and charge for the reparation. So you get a clear view of what you can choose from. If you continue to book a repair service at us, then you follow the guide below.

Repair process

1. Carefully package your product(s) along with any additional information and ship it to us.
2. Send us your product with the carrier of your choice. A tracking and insurance is suggested to be booked for your shipping. We are not responsible for the loss before we confirm on the delivery.


** Products must be shipped only after submitting a request online and getting a feedback from us.

Repair Timeline
Repairs are processed in the order they are received, and completion times may vary depending on the type. We don't accept express repair at any extra cost.

- 10-15 business days from the date it was received
* Dates exclude weekends and holidays
* You will be notified beforehand if any changes occur
Repair Cost
All repair costs will be calculated by us, depending on different factors. (present condition of product, the material cost, warranty period, product defects – if applicable) The cost would be up to 30% of the retail price.
Payment Methods
Payment methods may vary, but you will get to know details when you book the service. * Repairs will begin only after the payment has been completed.

Completed repairs will be shipped to the customer within 7-14 business days
Product Service Updates
All updates regarding the repair will be notified via email. If you would like to receive a phone call, please let us know during the initial request.
Note*
If an item is not an authentic product from Atend Studios, we will have to respectfully decline the repair service and the item will be shipped back to the customer at the customer’s expense.