Exchange and returns
Exchange
The easiest way of exchanging is to return the old one and place a new order.
Return & Refund
We accept returns in most cases within 14 days after you receive your order. For the order-to-made orders, we don't accept returns.
When you want to make a return, the product(s) and package must keep the original condition while returning. Please always contact us for return labels, before sending anything back.
1. submit a return request at our page and we will send you the return label
2. Please pack the item securely with all its belongings and enclose a memo of your order number.
3. When the product arrives at our warehouse, you will get a refund into your original payment method after inspection process is completed. Sent back item will be refunded after deducting a return cost for delivery and handling. The rate is as below.
Denmark - 49 DKKSweden - 49 SEK
EU - 10 EUR
UK - 15 GBP
USA and Canada - 20 USD
RoW - 50 USD or an equal amount in your paid currency
※ Return and exchange are not possible for the following reasons:
- When product is damaged or missing, or any accessories ( for example the jewelry box) are damaged or missing
- When the internal seal or sticker is removed
- When you have used the product